Refund Policy

At The Gift Sizzle, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, please read our refund policy below.

1. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • Faulty Products: If the product you received is faulty or damaged, you must return it within 7 calendar days of receiving the item.
  • Refund Process: Refunds will be processed via the original method of payment once the returned product has been received and inspected.

2. Return Procedure for Faulty Products

If the product you received is defective or damaged, please follow these steps:

  1. Contact Us: Get in touch with us at [Your email address] or [Your contact number] within 7 calendar days of receiving the product.
  2. Return the Product: We will guide you on how to return the faulty product. The return shipping cost will be covered by us if the product is faulty.
  3. Refund Processing: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

3. Non-Refundable Products

  • Products that are not faulty but unwanted are not eligible for a refund unless specified otherwise.
  • Customized or personalized items may not be eligible for a refund unless they are defective or damaged.

4. Order Cancellation

Orders can be canceled within 24 hours from the time of placing the order. After 24 hours, cancellations are no longer possible, and the order will be processed and shipped as usual.

5. Shipping and Handling Charges

Shipping and handling charges are non-refundable, except in cases where the product is faulty or damaged. Customers will be responsible for any return shipping costs unless the return is due to a defective product.

6. How to Contact Us for Refund Requests

If you wish to request a refund or have any questions about the refund process, please contact us via contact form.

Please make sure to provide your order number and details about the issue with your product to help us assist you quickly.